Bionix Safety Technologies accepts returns or exchanges of product in resalable condition, in its original packaging, within 30 days of purchase. Returns that are not a result of a NST error are subject to a 20% restocking fee.
All returns require a Return Materials Authorization (RMA) and the RMA must be returned in the same box(es) as the returned goods. Items returned without an enclosed RMA will be refused and returned to their sender. All RMAs are valid for a period of 60 (sixty) days from issue and items returned with an expired RMA will not be accepted. Please retain all shipping materials should you require an RMA.
To request an RMA, please submit the above form and select “Requesting a Return Materials Authorization” as the reason for contact. You can also call 800.678.7072.
Bionix Safety Technologies does not accept returns on any custom manufactured merchandise.